Buyer Qualification Policy
Buyer Qualification Policy
This policy explains buyer eligibility, customer responsibility, order review standards and qualification requirements for purchasing from PEPTIQRA.
June 20, 2026
PEPTIQRA supplies products to eligible customers who are legally capable of purchasing, importing, receiving, storing, handling, reselling, distributing or using the products in accordance with applicable laws and regulations.
By accessing our website, requesting a quotation, communicating with our team, submitting payment or placing an order, the customer represents and warrants that they meet the buyer eligibility requirements described in this policy and that all information provided to PEPTIQRA is accurate, complete and not misleading.
Who may purchase from PEPTIQRA
Customers must be legally eligible to purchase from PEPTIQRA. The required eligibility may vary depending on the product, destination country, order quantity, customer type, intended application, resale plan and applicable laws.
```- The customer must be at least the legal age of majority in their jurisdiction.
- The customer must have the legal capacity and authority to enter into a binding purchase transaction.
- The customer must not be prohibited by law, sanctions, export-control rules, import rules, payment rules or platform rules from purchasing or receiving the products.
- The customer must be legally permitted to import, receive, possess, store, handle, resell, distribute or use the products in the destination country or region.
- If the customer purchases on behalf of a business, reseller, distributor, laboratory, organization or third party, the customer must have authority to act on behalf of that entity.
Customers may include qualified individuals and business buyers
PEPTIQRA may serve different customer categories depending on product availability, destination, order type and compliance review. The acceptance of one customer or order does not guarantee acceptance of future orders, other customers or other destinations.
```| Customer Category | Examples | Review Considerations |
|---|---|---|
| Individual Buyers | Eligible adult customers purchasing for lawful purposes in their jurisdiction. | May require destination, payment, identity, compliance or order-purpose review depending on product and order risk. |
| Business Buyers | Companies, trading businesses, online sellers, importers, sourcing agents or procurement buyers. | May require company information, destination details, resale confirmation or compliance-related information. |
| Resellers / Distributors | Customers purchasing for resale, distribution, private label or wholesale channels. | Responsible for downstream compliance, lawful labeling, advertising, customer claims and market-specific requirements. |
| Laboratory / Research / Technical Buyers | Customers purchasing for laboratory, analytical, formulation, manufacturing, technical or related professional settings. | May require document requests, product specification confirmation, storage requirements or professional handling confirmation. |
| Custom / Bulk Buyers | Customers requesting bulk quantity, custom packaging, private label, special sourcing or reserved batch support. | May require additional written terms, deposit, lead time confirmation, label review, documentation review or compliance checks. |
What the customer confirms by ordering
By submitting an order, making payment, requesting a quotation or purchasing from PEPTIQRA, the customer represents and warrants the following:
```- The customer has reviewed the product name, specification, quantity, price, documentation, shipping destination and order requirements before payment.
- The customer is legally permitted to purchase, import, receive, possess, store, handle, resell, distribute or use the product in the relevant jurisdiction.
- The customer is not purchasing on behalf of a sanctioned party, restricted party, prohibited region, unauthorized third party, minor or person/entity not legally permitted to receive the products.
- The customer will not provide false, incomplete, misleading or inaccurate information to PEPTIQRA, payment providers, customs, carriers or third parties.
- The customer will comply with all applicable laws, customs rules, import rules, tax rules, licensing requirements, professional requirements, advertising rules, platform rules and downstream distribution rules.
- The customer understands that PEPTIQRA does not provide medical advice, dosage guidance, treatment advice, personal-use instructions, regulatory advice, legal advice or customs advice.
Additional buyer information may be required
PEPTIQRA may request additional information before accepting, processing or shipping an order. The type of information requested may depend on product type, quantity, payment method, shipping destination, order risk, buyer category and applicable legal or compliance considerations.
```Identity or Contact Information
Name, company name, email, phone number, WhatsApp number, billing details, recipient details or other information needed to communicate and verify the order.
Business Information
Company name, business role, resale channel, business website, import role, procurement role or related business details for wholesale or distributor orders.
Destination Information
Destination country, shipping address, import route, recipient information, local compliance concerns or customs-related details.
Order Purpose Confirmation
General purchase purpose, customer category, product requirement, document requirement, resale requirement or other reasonable confirmation needed for order review.
Payment Verification
Payment proof, transaction reference, billing confirmation, PayPal confirmation, card order reference or information needed to verify payment authenticity.
Compliance Documents
Where appropriate, PEPTIQRA may request business documents, import confirmation, resale confirmation, license information or other compliance-related records.
How buyer qualification may be reviewed
Buyer qualification review may occur before quotation, before payment, after payment, before processing, before shipment or during dispute review. The review process may vary by order type and risk level.
```Inquiry Received
Customer submits product inquiry, quotation request, website order or WhatsApp message.
Information Checked
PEPTIQRA may review customer details, product request, quantity, destination and payment method.
Risk Reviewed
Orders may be reviewed for payment risk, destination risk, compliance concerns or incomplete information.
Decision Made
PEPTIQRA may accept, request more information, modify, hold, cancel or refuse the order.
Customers must confirm local laws and permitted applications
Product availability, classification, import status, permitted use, resale rules, documentation requirements, advertising restrictions and professional requirements may vary by country, region, product type, customer category and intended application.
```- PEPTIQRA does not guarantee that any product is lawful to import, possess, store, handle, resell, distribute or use in every jurisdiction.
- Customers are responsible for confirming local laws, import requirements, customs rules, licensing requirements, tax obligations, professional standards and permitted applications before ordering.
- Customers are responsible for obtaining any required licenses, permits, registrations, authorizations, import approvals, customs documents or professional approvals.
- Customers are responsible for ensuring that downstream sale, distribution, labeling, advertising, customer claims and product representation comply with applicable laws.
- PEPTIQRA is not responsible for customer-side non-compliance, unauthorized use, unlawful import, misleading advertising, non-compliant resale or downstream customer claims.
Downstream compliance is the customer’s responsibility
Customers who purchase products for resale, distribution, private label, online sale, wholesale supply or downstream business use are responsible for all downstream legal, regulatory, advertising, labeling, packaging, customer support and product-claim obligations.
```- Resellers and distributors must ensure their product descriptions, labels, advertisements, website content, social media content and customer communication are lawful and not misleading.
- Customers must not misrepresent product origin, batch identity, documentation, legal status, approval status, permitted use or expected outcome.
- Customers must not make unsupported, unauthorized or misleading claims relating to diagnosis, treatment, cure, disease prevention, weight loss, anti-aging, performance enhancement, cosmetic effect, medical benefit or other health-related outcomes.
- Customers are responsible for their own customers, downstream complaints, advertising compliance, platform compliance and market-specific requirements.
- PEPTIQRA may refuse or discontinue service to customers who misuse PEPTIQRA documents, images, batch records, COA files or brand materials.
Certain buyers and transactions are not accepted
PEPTIQRA may refuse, cancel or block transactions involving buyers, destinations, payment activity or order patterns that create legal, payment, compliance, shipping or business risk.
```- Buyers who are minors or not legally capable of entering into a binding purchase transaction.
- Buyers located in or acting on behalf of sanctioned, restricted, prohibited or undeliverable destinations.
- Buyers who provide false, incomplete, inconsistent, misleading or unverifiable information.
- Buyers attempting to purchase on behalf of unauthorized third parties, restricted parties or entities not legally permitted to receive the products.
- Buyers associated with fraudulent payment activity, chargeback abuse, suspicious order patterns or payment processor warnings.
- Buyers who request unlawful documentation changes, false customs declarations, misleading labels, unsupported product claims or deceptive marketing support.
- Buyers who misuse PEPTIQRA’s website content, product documents, batch records, COA files, images, brand name or sales communication.
PEPTIQRA may decline unsuitable orders
PEPTIQRA reserves the right to refuse, hold, delay, cancel, modify or request additional confirmation for any order to the maximum extent permitted by applicable law. This may occur before or after payment if the order has not been finally accepted or if new risk information becomes available.
```- Orders may be held while customer information, payment status, destination details, product availability or compliance information is reviewed.
- Orders may be refused if the buyer does not meet eligibility requirements or does not provide requested information.
- Orders may be cancelled if PEPTIQRA determines that fulfillment is unlawful, restricted, high-risk, commercially impractical or inconsistent with our policies.
- If payment has been received but an order is not accepted, refund eligibility will be reviewed according to payment status, order status, costs already incurred, third-party fees and applicable policies.
False or incomplete information may affect the order
Customers must provide truthful, accurate, complete and current information. PEPTIQRA may rely on customer-provided information when preparing quotations, accepting orders, arranging shipping, preparing documents, reviewing payments and responding to disputes.
```- PEPTIQRA is not responsible for delays, failed delivery, customs issues, order errors, payment issues or losses caused by inaccurate, incomplete, outdated, false or misleading customer information.
- If customer information changes after order submission, the customer must notify PEPTIQRA promptly before processing or shipment.
- Address corrections, recipient changes, destination changes, product changes or order modifications are not guaranteed after order submission.
- Customers may be responsible for additional costs caused by incorrect information, including reshipment costs, return fees, carrier fees, customs fees or payment fees.
Buyer qualification includes payment risk review
PEPTIQRA may review orders for payment authenticity, billing consistency, fraud indicators, chargeback risk, high-value transaction risk, unusual order patterns or payment processor concerns.
```- PEPTIQRA may request payment confirmation, transaction reference or additional information before processing.
- Orders with failed, suspicious, inconsistent, disputed, reversed or unverifiable payment may be held or cancelled.
- Customers must use only official payment methods provided by the website or PEPTIQRA’s authorized sales team.
- PEPTIQRA is not responsible for payments sent to unofficial accounts, incorrect recipients, unauthorized links or third-party contacts not provided by PEPTIQRA.
- Fraudulent disputes, false chargebacks, unauthorized payment claims or payment abuse may result in refusal of future service.
Customers are responsible for destination-country requirements
International orders may involve customs inspection, import review, local delivery requirements, taxes, duties, documentation requests, product classification questions or destination-country restrictions.
```- Customers are responsible for confirming that the products may be legally imported, received and handled in the destination country.
- Customers are responsible for customs duties, import taxes, storage fees, brokerage fees, local charges and required documentation unless otherwise agreed in writing.
- Customers must respond promptly to carrier, customs or local authority requests when required.
- PEPTIQRA does not control customs decisions, import inspections, customs release, local regulatory actions, seizure, return, destruction or delivery refusal.
- Orders delayed, held, returned, rejected, seized or destroyed due to destination-country rules or customer-side non-compliance may not qualify for refund or replacement.
Information may be retained for review and compliance
PEPTIQRA may retain customer information, communication records, order records, payment records, shipping records and verification records as necessary for order processing, customer support, fraud prevention, dispute review, compliance review, accounting, tax, legal or business purposes.
```- Information is handled according to our Privacy Policy.
- Verification records may be used to review order disputes, payment claims, shipping claims, customs issues or policy violations.
- PEPTIQRA may share limited necessary information with payment providers, logistics providers, ecommerce service providers, legal advisors or authorities where permitted or required.
- Customers should not send unnecessary sensitive information through WhatsApp, email or website messages.
Customer assumes responsibility for qualification and downstream actions
To the maximum extent permitted by applicable law, the customer assumes responsibility for buyer eligibility, order information accuracy, destination-country compliance, payment authenticity, import compliance, product selection, storage, handling, use, resale, distribution, advertising, labeling and downstream customer communication.
```- PEPTIQRA does not control how the customer stores, handles, uses, resells, labels, markets, distributes or represents products after delivery.
- Customers are responsible for obtaining professional advice where required for their intended use, resale, distribution, import or regulated activity.
- Customers are responsible for any downstream claim, complaint, regulatory issue, payment dispute, customs issue or third-party claim caused by their own conduct, customer communication, resale, labeling, advertising or product handling.
- Customers agree not to hold PEPTIQRA responsible for customer-side misuse, non-compliance, unauthorized representations, false claims, unlawful import, improper storage, improper handling or downstream business decisions, except where liability cannot be excluded under applicable law.
This policy works with other PEPTIQRA policies
This Buyer Qualification Policy should be read together with our Terms of Service, Product Information Disclaimer, Order Acceptance Policy, Pricing, Availability & Error Policy, Payment Policy, Shipping Policy, Return & Refund Policy, Privacy Policy, Cookie Policy and any written order confirmation provided by PEPTIQRA.
```- If a specific written agreement is expressly confirmed by PEPTIQRA for a particular order, that written agreement will control for that order only.
- If there is no separate written agreement, this policy and related website policies apply to the maximum extent permitted by applicable law.
- If any part of this policy is found invalid or unenforceable, the remaining parts will continue to apply to the maximum extent permitted by applicable law.
Need to confirm buyer information?
Contact PEPTIQRA through WhatsApp if you need to confirm order eligibility, destination information, wholesale requirements, documentation requirements or buyer qualification before placing an order.
For wholesale, bulk, distributor or special-order requests, message our sales team before payment.