Terms of Service
Terms of Service
These Terms of Service govern your access to and use of the PEPTIQRA website, products, quotation services, payment methods, shipping support and customer communication channels.
June 20, 2026
Please read these Terms of Service carefully before using this website, requesting a quotation, making payment or placing an order. By accessing the website, submitting information, requesting a quotation, communicating with our team, making payment or placing an order, you agree to be bound by these Terms and all related policies referenced on this website.
If you do not agree with these Terms, please do not use the website, submit personal information, request quotations, make payment or place orders. These Terms apply to the maximum extent permitted by applicable law. Nothing in these Terms is intended to exclude or limit any right, remedy or liability that cannot be excluded or limited under mandatory applicable law.
Scope of these Terms
“PEPTIQRA,” “we,” “our” or “us” refers to the seller, website operator or business entity identified on the website, invoice, order confirmation, payment confirmation or related sales communication. “Customer,” “buyer,” “you” or “your” refers to any person or entity that accesses the website, requests information, places an order, makes payment or communicates with PEPTIQRA.
These Terms apply to all website access, product information, quotations, orders, payments, shipping arrangements, customer support, WhatsApp communication, product documentation and related services provided by PEPTIQRA.
Qualified buyers and customer responsibility
By using this website or placing an order, you represent and warrant that you are legally capable of entering into a binding transaction, are at least the legal age of majority in your jurisdiction, and have the legal right and authority to purchase, receive, import, store, handle, resell, distribute or use the products according to applicable laws and regulations.
```- You are responsible for ensuring that your purchase, import, possession, storage, handling, resale, distribution and use of the products are lawful in your jurisdiction.
- You must provide accurate, complete and current billing, shipping, contact, company, usage, destination and compliance information when requested.
- You may not purchase on behalf of an unauthorized third party, restricted party, sanctioned party, minor, prohibited user or person/entity not legally permitted to receive the products.
- We may request additional buyer information, business information, use-case confirmation, destination confirmation or compliance confirmation before accepting or processing any order.
Customer determines lawful use and assumes compliance responsibility
PEPTIQRA supplies peptide products, related materials and product documentation to qualified customers, business buyers, resellers, distributors, research users and other eligible purchasers. The availability, permitted use, classification, registration status and legal status of peptide products may vary by country, region, product type, customer category and intended application.
PEPTIQRA does not provide medical advice, diagnosis, treatment advice, dosing guidance, prescription guidance, therapeutic recommendations, personal-use instructions or professional-use instructions. Any information provided on this website, in product pages, catalogs, COA documents, WhatsApp communication, email communication or sales materials is provided for general product identification, commercial communication, batch documentation, quotation support and order support only.
Customers are solely responsible for determining whether the products they purchase may be legally imported, purchased, possessed, stored, handled, resold, distributed or used in their destination country or region. Customers are also responsible for ensuring that any use, resale, labeling, advertising, distribution, downstream handling or customer-facing representation complies with applicable laws, professional requirements, licensing requirements, customs rules, platform rules and local regulations.
```- PEPTIQRA makes no representation that any product is approved, registered, authorized, licensed or suitable for any specific medical, therapeutic, diagnostic, cosmetic, dietary, veterinary, performance-related or consumer health purpose in any particular jurisdiction unless such status is expressly confirmed in writing with applicable supporting documentation.
- Customers should consult qualified legal, regulatory, customs, medical, pharmaceutical, laboratory, tax or professional advisors where required before purchasing, importing, reselling, handling or using any product.
- Any customer decision regarding product use, downstream sale, storage, handling, representation or distribution is made independently by the customer and is not directed, prescribed or controlled by PEPTIQRA.
Information is not advice or instruction
Information on this website, in product pages, catalogs, WhatsApp messages, emails, quotations, documents or support communication is provided for general commercial, technical and informational purposes only. It is not medical advice, health advice, diagnostic advice, treatment advice, dosing advice, usage instruction, pharmaceutical advice, legal advice, regulatory advice, customs advice, tax advice or professional advice.
Customers should not rely on PEPTIQRA content as a substitute for professional medical, legal, regulatory, customs, tax, laboratory safety or compliance advice. Customers are responsible for obtaining independent professional advice where appropriate or legally required.
```Product descriptions, specifications and documentation
We make reasonable efforts to provide accurate product information, but product descriptions, images, specifications, packaging, labels, batch availability, COA information, pricing and stock status may change without prior notice. Product photos may be for reference only and may not represent the exact batch, label, packaging or appearance of the product delivered.
```COA & Batch Documents
COA, HPLC, MS, MSDS or other documents are batch-specific when available. Documents represent the tested batch only and do not constitute medical approval, therapeutic proof, regulatory approval, usage instruction or suitability confirmation for any specific end use.
Batch Variation
Minor differences in appearance, packaging, label layout, batch number, document format or available specifications may occur between batches, suppliers, production schedules and shipping arrangements.
Order submission does not guarantee acceptance
Submitting an order, requesting a quotation, receiving a price, making payment or receiving an automated confirmation does not guarantee final order acceptance, product reservation or shipment. An order is accepted only after PEPTIQRA verifies the order details, confirms payment, confirms product availability and determines that the order can be fulfilled under applicable policies and risk review.
```- We may reject, cancel, delay, modify or request additional confirmation for any order at our discretion where permitted by law.
- Reasons may include payment risk, suspected fraud, pricing error, stock error, address issue, destination restriction, customs risk, compliance concern, product unavailability, restricted product status or policy violation.
- If an order is cancelled before shipment due to our inability to fulfill it, we will review the applicable refundable amount based on payment status, order status and costs already incurred.
- Bulk, private label, custom, reserved-stock, special-order or discounted orders may be subject to additional written terms.
Pricing and availability may change
Prices, promotions, discounts, shipping fees, taxes, product availability, MOQ, wholesale tiers, PayPal links and quotation terms may change at any time before final order acceptance. WhatsApp quotations, email quotations or special offers are valid only for the period stated in the quotation. If no validity period is stated, the quotation may be updated before payment or order acceptance.
```- We reserve the right to correct typographical errors, pricing errors, inventory errors, technical errors, website display errors or quotation mistakes.
- If an order is affected by an error, we may contact the customer for correction, cancel the order or request confirmation before processing.
- Prices shown online may not include all shipping costs, customs duties, import taxes, local charges, bank fees, PayPal fees or currency conversion costs.
- Wholesale pricing, special pricing, private label pricing and bulk pricing are valid only after written confirmation by PEPTIQRA.
Payment confirmation is required before processing
Orders must be paid in full and successfully verified before processing, packing or shipment. The website supports online credit card payment where available. PayPal payment is available only by contacting our sales team and receiving an official PayPal payment link.
```- Customers must use only the official website checkout or official payment link provided by our authorized sales team.
- PEPTIQRA is not responsible for payments sent to unofficial accounts, incorrect recipients, third-party contacts or payment details not provided by our official channels.
- Payment may be subject to fraud screening, identity verification, billing verification, payment processor review or additional confirmation.
- Third-party bank fees, card issuer fees, PayPal fees, currency conversion fees and international transaction fees are the customer’s responsibility unless otherwise agreed in writing.
International shipping is subject to limitations
Shipping timeframes are estimates only and do not guarantee exact delivery dates. Order processing time, customs inspection, carrier delay, destination-country procedures, public holidays, weather, remote-area delivery and events outside our control may affect delivery time.
```- Customers are responsible for providing accurate shipping address, recipient name, phone number, destination country and any required delivery information.
- Customers are responsible for confirming that the products may be legally imported, received, possessed, stored, handled, distributed and used in the destination country.
- Customs duties, import taxes, brokerage fees, storage fees, local charges and destination-country fees are the customer’s responsibility unless otherwise agreed in writing.
- PEPTIQRA does not control customs decisions, inspection timelines, import approvals, seizures, local delivery restrictions, product classification decisions or regulatory actions.
Returns and refunds are limited by product integrity requirements
Due to the nature of peptide products, batch-controlled materials, product integrity, storage-sensitive handling and international shipping conditions, returns, refunds, replacements and cancellations are subject to strict review under our Return & Refund Policy.
```- Customers must contact PEPTIQRA before returning any product. Unauthorized returns may be rejected.
- Products may be eligible for review only if they remain sealed, unused, unaltered, traceable and in original packaging with batch information intact.
- Opened, handled, altered, relabeled, repackaged, mixed, transferred, damaged or unverifiable products may not qualify for return or refund review.
- Cancellation requests are not guaranteed once order processing, document preparation, packing, shipping arrangement or carrier handover has started.
Customer responsibility after delivery
After delivery, customers are responsible for promptly inspecting the package and storing, handling, documenting and using products according to applicable laws, product documents, label information, professional requirements, industry standards and relevant safety practices.
```- PEPTIQRA is not responsible for product issues caused by improper storage, temperature exposure, humidity, sunlight, contamination, mishandling, opening, transfer, mixing, reconstitution, relabeling, customer-side processing or downstream handling.
- Customers should keep original packaging, labels, batch numbers, seals, delivery records and product documents for traceability.
- Any quality concern must be reported promptly with clear photos, order records, batch details, packaging photos and handling information.
- After delivery, customer-side handling, storage, transfer, use or resale is outside PEPTIQRA’s direct control.
Unlawful, misleading or unauthorized conduct is prohibited
Customers may not use the website, products, product documents, quotations, communication channels or PEPTIQRA materials for any unlawful, unsafe, misleading, unauthorized or prohibited purpose.
```- Purchasing, importing, reselling, advertising, distributing or using products in violation of applicable laws, customs rules, licensing requirements, professional requirements, platform policies or destination-country regulations.
- Making false, misleading, unsupported or unauthorized claims about any product, including claims relating to diagnosis, treatment, cure, disease prevention, weight loss, anti-aging, performance enhancement, cosmetic effect, medical benefit or other health-related outcomes.
- Representing any product as approved, registered, prescribed, clinically validated, medically recommended, professionally endorsed or suitable for a specific regulated use unless the customer has the legal right, required authorization and supporting documentation to make such representation.
- Relabeling, repackaging, redistributing or marketing products in a manner that misrepresents product origin, batch identity, documentation, intended market, legal status, classification or permitted use.
- Providing false identity, false destination information, false business information, false use-case statements, fraudulent payment information or misleading import/customs information.
- Purchasing on behalf of restricted parties, sanctioned parties, prohibited regions, unauthorized third parties, minors or persons/entities not legally permitted to receive the products.
Restricted countries, parties and transactions
PEPTIQRA may refuse, cancel, hold or review any order involving a restricted destination, sanctioned party, export-control concern, customs risk, legal uncertainty, payment risk or compliance issue. Customers must not use the website or purchase products if they are prohibited from doing so under applicable sanctions, export-control rules, import rules or local laws.
```- We do not guarantee that products may be shipped to or legally imported into every country or region.
- Customers are responsible for obtaining any required licenses, permits, approvals, registrations, customs documents or import authorizations.
- We may request destination-country information, business information, buyer qualification information or compliance confirmation before processing an order.
- If fulfillment becomes restricted, unlawful, commercially impractical or high-risk, we may cancel the order or take other reasonable steps permitted by law and payment processor rules.
WhatsApp, email and support communication
Customers may communicate with PEPTIQRA through WhatsApp, website contact channels, email or other official channels. Communication records may be used for quotation, order confirmation, support, payment verification, shipping support, dispute review, fraud prevention and compliance purposes.
```- Customers should not send full credit card numbers, passwords, unrelated sensitive personal data or unnecessary private information through WhatsApp or email.
- PayPal links, product quotations, shipping information and order confirmations should be verified through official PEPTIQRA communication channels.
- PEPTIQRA may rely on written communication records, order records, payment records and shipping records when reviewing disputes or claims.
- Sales communication does not create medical advice, health advice, usage instructions, dosage recommendations or regulatory approval.
Personal information and data use
PEPTIQRA collects, uses, stores and shares personal information according to our Privacy Policy. By using the website, communicating with us, requesting quotations or placing orders, you acknowledge that your information may be processed for order fulfillment, payment verification, shipping, customer support, compliance review, fraud prevention and related business purposes.
Please review our Privacy Policy for more information about what information we collect, how we use it, how long we retain it, when we share it and what rights may apply depending on your location.
Website content and brand materials
All website content, text, product descriptions, design elements, layout, images, graphics, logos, icons, documents, catalogs, downloadable files, marketing materials and other materials provided by PEPTIQRA are owned by or licensed to PEPTIQRA unless otherwise stated.
```- You may not copy, scrape, reproduce, modify, distribute, sell, misrepresent, frame, mirror or commercially exploit website content without written permission.
- You may not use PEPTIQRA names, images, documents, COA files, batch documents or brand materials to make unauthorized, misleading, medical, therapeutic, health-related or unlawful claims.
- Any permitted use of product documents must preserve accuracy, batch identity, document integrity and lawful context.
External links, payment providers and carriers
The website may link to or rely on third-party services such as payment processors, PayPal, WhatsApp, ecommerce platforms, analytics tools, shipping carriers, customs-related providers, tracking websites, social media platforms and other external services. These third parties are governed by their own terms, policies and privacy practices.
```- PEPTIQRA is not responsible for the availability, security, delays, decisions, fees, policies or actions of third-party services outside our direct control.
- Customers should review third-party terms and privacy policies before using those services or submitting information.
- Payment, delivery, tracking or communication issues involving third-party services may require review by the relevant third party.
Website and products are provided subject to stated terms
To the maximum extent permitted by applicable law, the website, product information, quotation services, documents, communication, shipping support and related services are provided on an “as available” basis. We do not guarantee uninterrupted website access, error-free content, exact delivery dates, continuous product availability, customs clearance, regulatory approval, customer resale success, business results or suitability for any customer’s particular intended use unless expressly confirmed in writing.
Any product warranties or guarantees, if any, are limited to the written specifications, order terms, batch documents and policies applicable to the specific order. No oral statement, informal message or general website content creates an additional warranty unless confirmed in writing by PEPTIQRA.
Limits on liability
To the maximum extent permitted by applicable law, PEPTIQRA and its owners, employees, agents, suppliers, service providers and affiliates will not be liable for indirect, incidental, consequential, special, punitive or exemplary damages, including lost profits, lost revenue, business interruption, loss of data, lost opportunity, customer resale loss, laboratory failure, customer-side use issue, customs loss, regulatory action or damages arising from customer misuse, unauthorized representation, unlawful import, unlawful resale, unlawful advertising or downstream customer conduct.
To the maximum extent permitted by applicable law, PEPTIQRA’s total liability for any claim related to an order will not exceed the amount actually paid by the customer to PEPTIQRA for the specific order giving rise to the claim, excluding shipping fees, taxes, duties, third-party fees and costs not retained by PEPTIQRA.
```Customer assumes responsibility for use, resale and downstream conduct
To the maximum extent permitted by applicable law, the customer assumes responsibility for the customer’s own purchase decisions, legal review, regulatory review, product selection, destination-country compliance, import compliance, storage, handling, application, resale, marketing, downstream distribution and any representation made to third parties.
```- PEPTIQRA does not control how the customer stores, handles, uses, resells, labels, markets, distributes or represents products after delivery.
- PEPTIQRA is not responsible for customer-side misuse, improper storage, unauthorized claims, non-compliant resale, non-compliant advertising, downstream customer complaints or use inconsistent with applicable laws.
- Customers are responsible for all decisions made after receiving the products, including whether any professional, regulatory, customs, medical, pharmaceutical, laboratory or legal advice is required.
- Customers are responsible for ensuring that any downstream sale, distribution, advertisement, product claim, label or product description is lawful and not misleading.
Customer responsibility for violations and downstream claims
To the maximum extent permitted by applicable law, you agree to indemnify, defend and hold harmless PEPTIQRA, its owners, employees, suppliers, service providers, agents and affiliates from and against any claims, liabilities, losses, damages, penalties, fines, costs or expenses arising from:
```- Your breach of these Terms or any related policy.
- Your unlawful purchase, import, possession, storage, handling, use, resale, relabeling, advertising or distribution of products.
- Your false, incomplete or misleading information provided to PEPTIQRA, customs, carriers, payment providers or third parties.
- Your violation of laws, regulations, customs requirements, professional requirements, export controls, sanctions, advertising rules, payment rules or third-party rights.
- Your downstream customer claims, reseller claims, marketing claims, product use claims, product misuse claims, unsupported health claims or unauthorized representations involving PEPTIQRA products or documents.
- Your use of PEPTIQRA product names, images, COA documents, batch documents, website content or brand materials in a false, misleading, unauthorized or non-compliant manner.
Payment disputes and false claims
Customers must contact PEPTIQRA promptly if they believe there is an order, payment, shipping or billing issue. We may use order records, payment records, communication records, shipping records, carrier records and product documentation to respond to chargebacks, payment disputes, fraud reviews and customer claims.
```- Unauthorized chargebacks, false disputes, fraudulent payment activity or misleading claims may result in order suspension, shipment hold, account review, refusal of future service or submission of evidence to payment providers.
- If a payment dispute is opened before contacting us, order processing or shipping may be paused until the dispute is resolved by the payment provider.
- PEPTIQRA reserves the right to provide relevant transaction, communication and shipping records to payment processors, banks, carriers, legal advisors or appropriate authorities where necessary.
Events outside reasonable control
PEPTIQRA is not responsible for delay, non-performance, delivery failure or service interruption caused by events outside our reasonable control, including but not limited to natural disasters, severe weather, fire, flood, pandemic, war, civil unrest, labor dispute, carrier disruption, customs action, regulatory restriction, government order, supply-chain interruption, payment processor outage, cyber incident, technical failure or other force majeure events.
Right to refuse service
PEPTIQRA may suspend access, refuse service, cancel orders, block communication, terminate support or decline future transactions where we reasonably believe a customer has violated these Terms, provided false information, engaged in abusive conduct, opened fraudulent disputes, attempted unlawful use, created compliance risk or acted in a way that may harm PEPTIQRA, third parties or lawful business operations.
Dispute handling
Unless otherwise required by mandatory applicable law or agreed in a separate written contract, these Terms and any dispute related to the website, products, orders, payments or services will be governed by the laws of the jurisdiction where the selling entity identified on the invoice, order confirmation or payment record is legally established, without regard to conflict-of-law principles.
The parties agree to first attempt to resolve disputes through good-faith communication. If a dispute cannot be resolved informally, the dispute shall be submitted to the competent courts or dispute resolution forum applicable to the selling entity identified on the invoice, order confirmation or payment record, unless mandatory law requires otherwise.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.
Policies incorporated into these Terms
The following policies are incorporated into these Terms by reference and should be reviewed before placing an order:
```- Privacy Policy
- Payment Policy
- Shipping Policy
- Return & Refund Policy
- Product Disclaimer
- Product Compliance & Import Responsibility Policy
- COA & Batch Documentation Policy
- Storage & Handling Policy
We may update these Terms
PEPTIQRA may update these Terms from time to time to reflect changes in our products, business practices, service providers, legal requirements, payment rules, shipping methods or compliance procedures. Updated Terms will be posted on this page with a revised “Last Updated” date.
Continued use of the website, communication with us, request for quotation or placement of orders after updated Terms are posted means you acknowledge the updated Terms, unless additional consent is required by applicable law.
Questions about these Terms?
Contact our team through WhatsApp before placing an order if you need clarification about product supply, payment, shipping, documentation or compliance requirements.
For order, policy or compliance questions, message us through our official WhatsApp contact link.