Privacy Policy
Privacy Policy
This Privacy Policy explains how PEPTIQRA collects, uses, stores, shares and protects personal information when customers visit our website, place orders, contact us or communicate with our sales team.
June 20, 2026
This Privacy Policy applies to information collected through the PEPTIQRA website, order process, customer service communication, WhatsApp communication, payment process, logistics support and related business activities.
By using our website, placing an order, contacting us or providing information to PEPTIQRA, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or submit personal information to us.
Types of personal information we may collect
The information we collect depends on how you interact with us. We aim to collect only information that is reasonably necessary for order processing, customer support, payment verification, shipping, compliance review, fraud prevention and business communication.
```| Category | Examples | Main Purpose |
|---|---|---|
| Identity & Contact Information | Name, company name, billing name, shipping name, email address, phone number, WhatsApp number and communication details. | Order communication, customer support, quotation, account verification and delivery coordination. |
| Order & Commercial Information | Products ordered, quantity, order history, quotation records, invoice information, payment status, shipping destination and customer requests. | Order fulfillment, quotation, billing, customer support, records management and business analysis. |
| Payment Information | Payment method, payment status, transaction reference, billing details and payment confirmation records. | Payment verification, fraud prevention, order confirmation and accounting. We do not intentionally store full credit card numbers on our own website systems. |
| Shipping Information | Recipient name, shipping address, phone number, destination country, carrier information, tracking number and delivery records. | Shipping arrangement, customs-related communication, delivery support and dispute review. |
| Communication Information | Messages sent through WhatsApp, email, website chat, contact requests, product inquiries, support requests and related attachments. | Customer service, order confirmation, quotation, product support, dispute review and compliance records. |
| Technical & Usage Information | IP address, device information, browser type, pages viewed, referring pages, approximate location, cookies, website usage and analytics data. | Website operation, security, analytics, performance improvement, fraud prevention and user experience optimization. |
| Compliance & Verification Information | Business information, use-case confirmation, destination-country information, import-related communication or other information reasonably needed to review high-risk orders. | Order risk review, compliance screening, fraud prevention, restricted destination checks and policy enforcement. |
Purposes of data processing
We may use personal information for the following business and operational purposes:
```Orders & Customer Service
To process orders, confirm product details, provide quotations, arrange shipping, provide tracking updates, respond to inquiries and support customer requests.
Payment & Fraud Prevention
To verify payments, prevent unauthorized transactions, review suspicious activity, handle chargebacks and comply with payment processor requirements.
Shipping & Logistics
To provide shipping information to carriers, logistics partners, customs-related service providers and other parties necessary to deliver the order.
Website & Security
To maintain website functionality, improve user experience, monitor website performance, protect against fraud, detect abuse and keep records for security purposes.
Marketing Communication
To send product updates, catalog information, quotation follow-ups or business communication when permitted by law or based on your inquiry or consent.
Compliance & Legal Protection
To comply with applicable laws, respond to lawful requests, enforce our policies, resolve disputes, protect our rights and maintain necessary business records.
Legal basis for processing personal information
Where laws such as the GDPR or similar privacy laws apply, we may process personal information under one or more of the following legal bases:
```- Contract necessity: processing needed to provide quotations, accept orders, process payments, arrange shipping and provide customer support.
- Legitimate interests: processing needed for fraud prevention, website security, customer communication, business operations, dispute review and service improvement.
- Legal obligation: processing needed to comply with tax, accounting, customs, payment, regulatory, dispute or law-enforcement requirements.
- Consent: processing based on your consent, such as certain marketing communication, cookies or optional information where legally required.
When we may share personal information
We do not share personal information unnecessarily. However, we may share limited information with trusted service providers and relevant third parties when necessary for business operations, order fulfillment, payment processing, website operation, legal compliance or customer support.
```Payment Providers
Credit card processors, PayPal or other payment service providers may process payment-related information according to their own terms and privacy policies.
Logistics Partners
Carriers, freight forwarders, customs-related service providers and final-mile delivery partners may receive shipping information needed to deliver orders.
Technology Providers
Website hosting, ecommerce platforms, analytics tools, security tools, email services, cloud storage and customer communication tools may process data on our behalf.
Legal or Compliance Parties
We may disclose information when required by law, court order, government request, payment investigation, fraud review, customs inquiry or policy enforcement.
Cookies, analytics and similar technologies
Our website may use cookies, pixels, tags, analytics tools or similar technologies to operate the website, remember preferences, measure traffic, improve performance, analyze user behavior, support marketing and protect against fraud.
```- Essential cookies: required for website operation, checkout, security and basic functionality.
- Analytics cookies: used to understand website traffic, page performance and user behavior.
- Marketing cookies: may be used to measure campaigns, improve advertising performance or support remarketing where permitted.
- Preference cookies: used to remember settings, language or browsing preferences where available.
You may control cookies through your browser settings. If you disable cookies, some website features may not function properly. Where required by applicable law, we may request cookie consent or provide cookie management options.
Communication through WhatsApp and other channels
If you contact us through WhatsApp, your messages, phone number, profile information, attachments and communication history may be processed by WhatsApp according to WhatsApp’s own terms and privacy policy. We may retain relevant communication records for customer support, quotation, order confirmation, dispute review, compliance and fraud prevention.
```- Do not send full credit card numbers, passwords or unnecessary sensitive information through WhatsApp.
- Information provided through WhatsApp may be used to prepare quotations, confirm orders, provide payment links, arrange shipping and resolve order issues.
- Business communication records may be retained where necessary for order records, legal compliance, dispute handling or fraud prevention.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
```- Order, payment, invoice, shipping and business records may be retained for tax, accounting, compliance, dispute and audit purposes.
- Customer service and WhatsApp communication may be retained to support order history, quotations, dispute review and fraud prevention.
- Website analytics and cookie data may be retained according to the settings of our analytics, hosting or marketing service providers.
- When information is no longer reasonably needed, we may delete, anonymize or securely archive it according to our internal practices and legal requirements.
How we protect information
We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. However, no website, payment system, communication channel or internet transmission can be guaranteed to be completely secure.
```- Credit card payments should be completed through the website checkout page, not by sending full card details through messages.
- PayPal payment should be made only through the official PayPal payment link provided by our authorized sales team.
- Customers are responsible for keeping their own devices, accounts, passwords, email and WhatsApp access secure.
- If you believe your communication with PEPTIQRA or your order information has been compromised, contact us promptly.
Cross-border processing and service providers
Because PEPTIQRA serves international customers, personal information may be processed, stored or accessed in countries or regions outside your country of residence. These countries may have different data protection laws from your jurisdiction.
By using our website, placing an order, requesting a quotation or contacting us, you understand that your information may be transferred to and processed by PEPTIQRA, ecommerce service providers, payment providers, logistics partners, communication tools and other service providers in different countries or regions as necessary for the purposes described in this Privacy Policy.
Access, correction, deletion and other requests
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These rights may include the right to request access, correction, deletion, restriction, portability, objection, withdrawal of consent, or information about how your personal information is used and shared.
```- You may contact us to request access to personal information we reasonably maintain about you.
- You may request correction of inaccurate or incomplete personal information.
- You may request deletion of certain personal information, subject to legal, tax, accounting, fraud-prevention, dispute, shipping, payment and compliance record exceptions.
- You may unsubscribe from marketing communication where an unsubscribe option is provided or by contacting us.
- We may need to verify your identity before responding to privacy requests.
Additional notice for California residents
If you are a California resident and applicable California privacy law applies to our business, you may have rights to know what personal information is collected, used, disclosed or shared; request deletion; request correction; opt out of certain sales or sharing of personal information; and not be discriminated against for exercising your privacy rights.
```- We collect categories of personal information described in the “Information We Collect” section above.
- We use personal information for the business and commercial purposes described in this Privacy Policy.
- We may disclose personal information to payment providers, logistics providers, technology providers and legal or compliance parties as described above.
- We do not knowingly sell personal information for money. If our practices change, we will update this Privacy Policy or provide additional notice where required.
- We do not knowingly collect personal information from children under 13.
Additional notice for EEA and UK users
If you are located in the European Economic Area or the United Kingdom and applicable data protection law applies, you may have additional rights under GDPR-style privacy laws. These may include rights to access, rectify, erase, restrict processing, object to processing, data portability and lodge a complaint with a supervisory authority.
```- Our processing may be based on contract necessity, legitimate interests, legal obligations or consent, depending on the context.
- Where processing is based on consent, you may withdraw consent at any time without affecting processing conducted before withdrawal.
- Where we transfer information internationally, we will rely on appropriate safeguards or lawful transfer mechanisms where required by applicable law.
- You may contact us through WhatsApp to make a privacy request, and we may ask for information to verify your identity and locate your records.
Our website is not intended for children
PEPTIQRA products and services are intended for adults, qualified business customers, research buyers and other eligible users. Our website is not intended for children, and we do not knowingly collect personal information from children under 13 or the minimum age required by applicable law.
If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
External websites and services
Our website may contain links to third-party websites, payment pages, social media pages, WhatsApp, PayPal, carrier tracking pages or other external services. We are not responsible for the privacy practices, content, security or policies of third-party websites or services.
Customers should review the privacy policies and terms of third-party services before providing information or completing transactions through those services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, legal requirements or data practices. The updated version will be posted on this page with a revised “Last Updated” date.
Continued use of our website or services after an updated Privacy Policy is posted means you acknowledge the updated policy, unless additional consent is required by applicable law.
Privacy questions or data requests?
Contact us through WhatsApp for privacy-related questions, data access requests, correction requests, deletion requests or communication preference updates.
For privacy questions, please message us through our official WhatsApp contact link.